BURGERFI ✪ Customer Engagement Coordinator

Location: North Palm Beach, FL
Date Posted: 08-31-2017
Customer Engagement Coordinator- North Palm Beach, FL
Come Join the Burgerfication of the Nation, where BurgerFi’s rapid expansion means huge growth potential for your career! With more than 100 restaurant locations in 6 years, we are just getting started. Behind every BurgerFi guest experience is a commitment to fresh all-natural ingredients served in an upbeat eco-friendly environment. We started in 2011 with a commitment to serve 100% Angus burgers that never contain antibiotics, hormones, or injections. Our fries are hand-cut, our onion rings are hand-battered, and our milkshakes are hand-spun. We have a collaborative, promote-from-within culture that celebrates and supports you, at every step in your career. We work hard and we work together, to ensure a winning team!
    
Are you passionate about providing delightfully-positive guest experiences? If so, please apply!
 
 

Job Description: 
  • Respond in a very timely manner to online reviews and guest submissions utilizing customer service best practice guidelines
  • Monitor, intercept, track, and deliver reports on guest comments
  • Communicate relevant and time-sensitive information to the necessary managers


Qualifications:
  • A minimum of three (3) years of customer service experience
  • Professional experience with active engagement of social media preferred
  • QSR or fast-casual dining experience preferred
  • Proficiency as an outstanding communicator – both written and verbal
  • Proficient in basic computer skills –Microsoft Office all applications
  • Ability to type with speed and accuracy
  • Bachelor’s or Associate’s degree preferred. High School diploma or GED required.


BurgerFi offers competitive benefits and growth opportunities:
  • Health Insurance (Medical & Dental)
  • Paid Vacation & Sick Time
  • Comprehensive BurgerFi Training
  • Fun & Friendly Work Environment
  • Clear Career Path
  • Cutting-edge technology
 
Qualified candidates only
BurgerFi is an Equal Opportunity Employer
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